Which statement correctly describes the policy irrespective of knowledge about the delay cause?

Which statement correctly describes the policy irrespective of knowledge about the delay cause?

• A. Only announce if you know the cause.
• B. Make an initial announcement after 2 minutes regardless.
• C. Never inform passengers during a delay.
• D. Delay all communications until the chain of command approves.

Answer: (B)

Timely information to passengers is the key concept. The policy requires making an initial announcement after a brief delay, specifically after two minutes, even if the cause of the delay isn’t known. This ensures passengers aren’t left in the dark and helps set expectations while you coordinate a full update as more details become available. Waiting until you know the reason or until the chain of command approves would leave passengers uninformed and can create unnecessary confusion; it also delays safety-related communications. Therefore, the statement that requires an initial announcement after two minutes regardless of the delay’s cause is the correct description of the policy.

Timely information to passengers is the key concept. The policy requires making an initial announcement after a brief delay, specifically after two minutes, even if the cause of the delay isn’t known. This ensures passengers aren’t left in the dark and helps set expectations while you coordinate a full update as more details become available. Waiting until you know the reason or until the chain of command approves would leave passengers uninformed and can create unnecessary confusion; it also delays safety-related communications. Therefore, the statement that requires an initial announcement after two minutes regardless of the delay’s cause is the correct description of the policy.